Payment Declined
If your payment was declined, don't worry — here are the most common reasons and how to resolve them.
Common Reasons
- Insufficient funds — check that your account or wallet has enough balance to cover the order total including shipping.
- Bank or issuer block — some banks flag online transactions, especially first-time purchases from a new merchant. Contact your bank to authorize the payment.
- Expired card — verify that your card hasn't expired. Check the expiration date on the front of your card.
- Incorrect card details — double-check the card number, expiration date, and CVV you entered.
- Transaction limit exceeded — your bank may have daily or per-transaction limits. Check with your bank to confirm.
Troubleshooting Steps
- Retry the payment — sometimes a temporary issue with the network causes a failure. Wait a minute and try again.
- Try a different payment method — switch to another card, e-wallet (GCash or Maya), or bank transfer.
- Contact your bank — if the issue persists, call your bank's customer service to check if they're blocking the transaction.
- Clear your browser cache — outdated cached data can occasionally interfere with the checkout process.
Still Having Issues?
If you've tried the steps above and your payment is still being declined, please contact our support team with your order details and we'll help you complete your purchase.