1. Introduction
CS Pickleball Store ("we," "us," or "our") operates the website at cspickleball.store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are committed to protecting your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and password when you create an account.
- Order Information: Shipping address, billing details, order history, and product preferences.
- Payment Information: Payment details are processed securely through our payment partner, Xendit. We do not store your credit card numbers or e-wallet credentials on our servers.
- Browsing Data: Pages visited, products viewed, search queries, and device information collected through cookies and similar technologies.
- Communication Data: Messages you send through our contact form, email, or customer support channels.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery.
- Communicate with you about your orders, account, and customer support requests.
- Send marketing emails and SMS messages about promotions, new products, and pickleball tips (only with your consent; you can opt out at any time).
- Improve our website, product offerings, and customer experience.
- Prevent fraud and ensure the security of our platform.
4. Third-Party Services
We share your information with trusted third-party service providers who assist us in operating our business:
- Xendit: Payment processing (GCash, Maya, credit/debit cards, bank transfers).
- AWS SES: Transactional and marketing email delivery.
- Semaphore: SMS notifications for order updates and back-in-stock alerts.
- OAuth Providers: Google, Facebook, and Apple for social login (we only receive your name and email).
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5. Cookies & Tracking
We use cookies and local storage to maintain your shopping session, remember your login status, and store your cart contents. We do not use third-party tracking cookies for advertising purposes.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. Payment information is handled entirely by Xendit, which is PCI DSS compliant.
7. Your Rights Under the Data Privacy Act
Under Republic Act No. 10173, you have the right to:
- Access your personal data that we hold.
- Correct any inaccurate or incomplete personal data.
- Delete your personal data, subject to legal and contractual obligations.
- Object to the processing of your personal data for marketing purposes.
- Data portability — receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us at the details below.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years for tax and regulatory purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: support@cspickleball.store
- Phone: 0936 021 8383
- Address: Dumaguete City, Negros Oriental, Philippines
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